Refund & Return Policy

If you are unsatisfied with your order, please contact us at info@legendairymilk.co.za or 072 899 2707. We will gladly review your concerns and do our best to assist and resolve the issue where possible.

Due to the nature of our products, we do not generally accept returns. However, in cases where a return is approved, please note that certain fees may apply — specifically courier costs and payment gateway commission fees.

If a return is accepted, the refund will be processed directly to your South African bank account.

Exchange Policy

If you would like to exchange one product for another before your order has been shipped, please contact us at info@legendairymilk.co.za or 072 899 2707.

Exchanges can only be made for orders that have not yet left our warehouse.

Privacy Policy

Last updated: November 17, 2025

Legendairy Milk South Africa (“we”, “us”, “our”) operates this online store and website, including all related content, features, tools, products, and services (collectively, the “Services”). The Services are powered by Shopify, which assists us in delivering a secure and efficient shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, interact with us, or use any of our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to an identifiable person. It does not include de-identified or anonymised data.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

• Name

• Billing and shipping address

• Email address

• Phone number

Payment & Financial Information

• Payment card details

• Payment confirmation

• Transaction information

(Processed securely through Shopify’s payment partners — we do not store full card details.)

Account Information

• Username and password

• Preferences and settings

Order & Transaction Information

• Products viewed

• Cart activity

• Purchases, returns, and exchanges

• Purchase history

Communications

• Information you provide when contacting us (e.g., customer support messages)

Device & Usage Information

• IP address

• Browser and device characteristics

• Cookies and similar technologies

• How you navigate and interact with the Services

Information From Other Sources

• Service providers assisting with payments, marketing, analytics, logistics, or customer support

• Third-party platforms you interact with (e.g., when engaging with our ads, pixels, or email tools)

2. How We Use Your Personal Information

We use your information for the following purposes:

To Provide and Improve the Services

• Process orders and payments

• Deliver purchases and manage returns/exchanges

• Maintain and manage your account

• Display product recommendations

• Improve website performance and user experience

Marketing & Advertising

• Send marketing emails or SMS (with your consent)

• Provide personalised advertising on our website or other platforms

• Create relevant product recommendations

You may opt out of marketing communication at any time.

Security & Fraud Prevention

• Authenticate accounts

• Detect and investigate fraudulent, illegal, or unsafe activity

• Maintain the security of our systems and Services

Customer Support & Communication

• Respond to your inquiries

• Provide service updates

• Maintain an ongoing customer relationship

Legal & Compliance

• Comply with POPIA and other applicable laws

• Respond to lawful requests from authorities

• Enforce our terms and policies

3. How We Disclose Personal Information

We may share personal information with:

Shopify

To host our store, process payments, provide analytics, and support our Services.

Service Providers

Including:

• Payment processors

• Couriers and shipping partners

• IT and security providers

• Marketing and analytics partners (e.g., Meta, Google, email platforms)

These providers process information on our behalf and according to our instructions.

Business & Marketing Partners

To deliver personalised advertising and improve marketing performance.
These partners use your information per their own privacy policies.

With Your Consent

When you direct us to share information—for example, when using social login or shipping integrations.

Within Our Business Group

If applicable (e.g., affiliates).

Legal, Safety, and Transactional Reasons

• To comply with applicable law

• In response to official legal requests

• As part of a business restructuring, merger, or sale

4. Relationship With Shopify

Our online store is hosted on Shopify. Shopify collects and processes certain personal information to operate and improve the platform.

Shopify may use aggregated data from your interactions with our store and other Shopify stores to improve its services.

You can learn more about how Shopify processes your information here:
https://privacy.shopify.com

Depending on your location, you may exercise data rights directly with Shopify via their privacy portal.

5. Third-Party Websites

Our website may contain links to third-party sites or social platforms. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

Any information you share publicly (e.g., on social media) may be visible to others and used by third parties.

6. Security & Retention

We take reasonable technical and organisational steps to protect your personal information. However, no online system is completely secure.

We retain personal information only as long as necessary to:

• Provide our Services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

7. Your Rights (POPIA & Applicable Laws)

Depending on your location, you may have the following rights:

• Access – Ask for a copy of your personal information.

• Correction – Request correction of inaccurate or incomplete personal information.

• Deletion – Request deletion of personal information (subject to legal limitations).

• Portability – Request a copy of your data in a transferable format.

• Opt-Out – Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the details below.
We may need to verify your identity before fulfilling your request.

We do not discriminate against customers who exercise their data rights.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in law

• Updates to our practices

• Platform changes (e.g., Shopify updates)

We will revise the “Last updated” date and, where required, notify you of material changes.

9. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Email: elna@legendairymilk.co.za
Phone: 072 899 2707
Address: Gauteng, South Africa