Terms and Conditions – Legendairy Milk South Africa

    • What is your refund/return policy?
      If you are unsatisfied with your order, please email us at info@legendairymilk.co.za or contact us on 072 899 2707. After considering your concerns, we will do our best to assist and resolve these concerns as far as we can. Due to the nature of our products, we do not generally offer returns. Should we allow a return, please keep in mind that certain charges may apply - specifically, courier fees and commission fees for our payment gateway. In the case of returns, a refund will be made to your bank account.
    • Do you offer exchanges?
      Should you wish to exchange one product for another after you have already placed your order, email us at info@legendairymilk.co.za or contact us on 072 899 2707. Exchanges will only be possible for orders that have not yet been shipped. 
    • How does your shipping work?
      We offer nationwide delivery for all online orders. A standard shipping fee of R75.00 applies to all orders. Express shipping is available at R105.00-R130.00 for online orders to specific locations. Free shipping is available for orders above R1500.00, by using the discount code FREESHIPPING. Most of our orders are delivered within 3 working days or less (this excludes weekends and public holidays). A longer delivery time might apply to outlying/ rural areas.
      Contact us on 072 899 2707 for same day and overnight delivery options.
    • Do you offer international delivery?
      If you live in a neighbouring country to South Africa (Namibia, Botswana, Zimbabwe, Mozambique, or Lesotho), email us at info@legendairymilk.co.za or contact us on 072 899 2707 and we will try our best to assist you! If possible, a courier fee will be charged depending on the area where you would like the package to be delivered. For delivery to other countries, check out our USA branch https://www.legendairymilk.com/


    • How and why do you get my personal info?
      Your privacy is important to us, and we will always strive to protect it within all reasonable measures. When purchasing products from our online store, we collect personal information such as your name, delivery address, email address etc. When you browse our store, we automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

      This information is collected as part of our store’s buying and selling processes and we will only use it as part of these processes or to provide you with helpful and relevant information.

      When you subscribe, we may send you emails about our products, promotions, and other updates. You may unsubscribe from our e-mailing list at any time.
    • How do you get my consent for this?
      We imply that you consent to us collecting your personal information when you provide us with said information when placing an order. We will only use said information for specific processes as described to you during the buying process (completing transactions, relevant communication, and delivery of your goods).

      If we wish to use your information for other reasons like marketing, we will either ask for your consent directly or provide you with an option to opt out.
    • I would like to withdraw my consent; how do I do this?
      If you would like to withdraw your consent for us to use your information for the processes explained above, you are welcome to e-mail us at info@legendairymilk.co.za or contact us at 072 899 2707 and we would be happy to assist you.

      If you have subscribed to our marketing lists and would like to unsubscribe, you can do so at any time by scrolling down to the “unsubscribe” section of the e-mail.
    • Will you ever disclose my information?
      We will only disclose your information if we are required by law to do so.
    • Do you use any third-party services, and do they get my information?
      The only third-party services that will collect your information are payment gateways and other payment transaction processors. They collect the relevant information necessary for them to perform the services they provide to us. These third-party services are however entitled to their own privacy policy, and this will determine the information we are required to provide to them for

      the completion of payment transactions. We encourage you to read through the privacy policy of the payment gateway you choose to make use of. You can find the privacy policy of PayFast, our payment gateway, here: https://www.payfast.co.za/privacy-policy
    • I have clicked on a link in your store, what happens with my personal info?
      We are not responsible for the privacy practices of websites that these links redirect you to. We encourage you to read through their privacy policy.
    • Do you use google Analytics?
      Yes, our store uses Google Analytics to help us learn about people that visit our site and what pages they have been looking at.
    • Is my information secure?
      Yes, we implement all reasonable measures to ensure that we protect your information from being lost, misused, or disclosed for inappropriate use. If you were unsatisfied with how your information was treated, please e-mail us at info@legendairymilk.co.za or contact us at 072 899 2707 and we would be happy to address your concerns.
    • Do you use cookies?
      Yes, to help personalise content, tailor and measure adverts as well as provide a safer experience, we use cookies. By clicking on or navigating through our website, you consent to Legendairy Milk SA collecting this information.
    • Can this policy change?
      We reserve the right to modify this privacy policy at any time, so please review it frequently. We will always post announcements and updates about our privacy policy here, so you are aware of the way in which we manage your information. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
    • I have questions, who can I contact?
      For any queries, corrections, withdrawals or to register a complaint please e-mail us at info@legendairymilk.co.za or contact us at 072 899 2707 and we would be happy to assist.